Help Topics

This page describes the features that are available to Followers and Artists after they have registered with 20Hz.

First, login to 20Hz, then click on the icon at the top right of the page to display the User menu. Users who have registered as Followers and Artists will have access to the Account and Logout options on this menu. Artists will have access to several other options, which are described in more detail below.

To manage your personal details on 20Hz, use the Account option, which will open a form in which you can manage your personal details or reset your password. This option is available to all users that have registered as Followers or Artists on 20Hz.

Account   [All Users]

To edit your personal details on 20Hz, select the Account option from the User menu and a page will be displayed that has 2 tabs - Personal Details and Reset Password.

Personal Details

The email address and handle you entered during sign up are displayed to the top of the page. At the current time, these can’t be changed through this page, but we can change them for you if you email us at support@20hz.com from this email address. If you aren’t sending the email from this email address, please quote the email address and handle at the top of the page, along with your password.

Select an age band from the Your age list, or select the Prefer not to say option on the list. Select one or more music genres you like from the scrollable list. When selected, the genres appear as buttons under the list. Press the ‘x’ within the button to remove a genre from the selection.

We use the age band and music genre to understand more about the audience for music on the website, so we can make better recommendations about music and virtual events that you may find interesting.

You must enter a nickname in the Your nickname field. The Nickname must not be shorter than 4 or longer than 15 characters.


Reset Password

To reset your password, enter your existing password, your new password and confirmation of your new password.

Click the eye icon beside each field name to toggle between showing the characters you are entering and keeping them secret.


The following options on the User menu are available to Artists only, for managing the look & feel of their site.

My Profile   [Artists Only]

If you have been surfing 20Hz and are currently on another Artist's site, click on the My Profile option to get you back to the home page of your site. Once you are back on your site, a set of options to manage your site will be displayed.

Edit Mode   [Artists Only]

When you are on your site, you will see what all other users of 20Hz will see. To manage the content in your site, click the Edit Mode option on the User menu and the content on all pages within your site will become editable. You will also be able to add new content, and delete content if it is no longer required. To show that you are in Edit Mode, the icon next to the option will change.

Site Settings   [Artists Only]

This option allows you to change the brand and banner images on your site, as well as the featured video on your home page, the genres of music you perform, your stage name and links to your social media sites. If you make any changes, remember to press the Save button at the bottom of the page for the changes to take effect.

Your Brand Image

Select an image from the drop down list and it will be shown in 3 different ways.

  • A large circular image, displayed at the top of your artist page.
  • A small circular image, shown in the menu bar when the bigger brand image is not visible.
  • A square image, displayed on the search page when your profile appears as a result of a user search.

The current image is highlighted in the list and the 3 versions of the image are displayed underneath the list box. When a new image is selected, the 3 images will be changed to give an impression of how the new images will look. The images in the list are loaded using the Images option.


Your Banner Image

The banner image is displayed full width across the top of each page. The current image is highlighted in the list and the image is displayed underneath the list box.

Choosing another image will refresh the image underneath the list box to give an impression of how the new image will look across the top of the page. The images in the list are loaded using the Images option.


Featured Video

The featured video is displayed on your home page. Select a video from the list, and the image that is displayed in the video window when it is not playing will be shown.

This image will be displayed when users land on your home page. The videos in the list have all been loaded when adding videos to the Music pages.


Genres

Select one or more genres from the scrollable list that define the style of music you perform. The selected genres are displayed under the list box.

Press the ‘x’ within a genre button to remove a genre from the selection.


Your Artist Name

This is your stage name and will be used across 20Hz to identify you. This must be entered.

Your Social Media Links

Enter the links to your Facebook, Twitter and Instagram accounts in the text boxes. If links are entered in the fields, the matching social media icon will be displayed on your pages to allow users to contact you.

Images   [Artists Only]

This option allows you to manage the images shown on your site. Images can be uploaded from your local computer or you can add the URL for the image if it is held on another site on the Internet.

The main image page shows all of the images held on your site, whether they have been uploaded or are links to another site.

The images are shown as a set of cards in 3 columns. Press the SHOW MORE IMAGES link at the bottom of the page to load the next set of images.

Press the ADD 3rd PARTY IMAGE button to enter the URL of the image to be linked to. A form will open on which the following information must be entered as a minimum.

  • Title of the image.
  • URL of the image

Press the UPLOAD IMAGE button to open a form that allows you select one or more files on your local computer and upload them to 20Hz. A status bar for each image will be displayed showing the progress of the upload. Once uploaded, the images will be displayed as cards at the top of the page.


Image Cards

Each card shows the image, the title of the image, the start of the descriptive text for the image, and a set of icons showing the status of the image.

  • is green if the image can be seen by all users on 20Hz, or red if the image can only be seen by Followers.
  • is green if the image has been published, or red if the image is unpublished so no one can see it.

The icon at the bottom left of each card opens the Image Editor. At the bottom right of each card, the icon allows the image to be deleted, but only after you have confirmed the deletion.


Image Editor

The Image Editor allows information for each image to be managed.

  • Title is the title of the image.
  • Weight is the sorting sequence of the images on the Gallery page - a low number makes the image appear at the top of the Gallery page.
  • The URL of the image is shown for information only and cannot be changed.
  • If Followers only has been enabled, the image can only be seen by Followers. If it is disabled, the image can be seen by all users on 20Hz.
  • If In gallery has been enabled, the image will be displayed on the Gallery page.
  • If Published has been enabled, the image has been published and all users on 20Hz can see it. If it is disabled, the image is unpublished so no one can see it.
  • Text allows a formatted description about the image to be created.

Press the Save button to save your changes.


When Edit Mode is enabled from the User menu, these features become available to Artists for managing the content on their site.

Artist's Bio   [Artists Only]

To edit your bio, go to the Bio page and enable the Edit Mode option on the User menu.

A form will be displayed that allows you to enter a title (optional) and also to write your bio with a bit of formatting. Press the Save button to save your changes.

When the form is closed, the Bio page will be updated with your amendments and users will be able to see them immediately.

Playlists and Music   [Artists Only]

This section describes how you manage music on your site and group music into playlists. To edit your music and playlists, go to the Music page and enable the Edit Mode option on the User menu. When edit mode is enabled, the page will display dotted outlines around the playlists and the music items grouped within them.

Creating Playlists



The top dotted box only has a icon, and clicking on this will open a form to allow a new playlist to be created.

  • Name is the name of the playlist, and this will be shown above and to the left of the playlist. This is mandatory.
  • Weight is the sorting sequence of the playlists on the Music page - a low number makes the playlist appear at the top of the Music page.
  • Public / Private / Premium controls who can see the content. A public playlist can be viewed by all users, a private playlist can only be seen by Followers, and a premium playlist can only be viewed by users who have subscribed to your content.
  • If Published is enabled, then the playlist can be seen by the audience defined above. If disabled, then no-one apart from you can see the playlist - useful if you want to set up a playlist in advance.

Press the Save button to save your changes. When the form is closed, the Music page will be updated with your amendments and users will be able to see them immediately.

To edit the music items within a playlist, click the name of the playlist within the dotted box that contains the playlist and a page will be displayed that shows all of the music items within the playlist.


Editing a Playlist

To edit a playlist, click the icon within the dotted box that contains the playlist and a form will be displayed that allows you to edit the playlist details. Refer to the previous section for a description of the fields in the form.

Press the Save button to save your changes. When the form is closed, the Music page will be updated with your amendments and users will be able to see them immediately.

To delete a playlist, press the icon within the dotted box that contains the playlist. You have to confirm that the playlist can be deleted. Items of music within the playlist will NOT be deleted.


Creating Music within a Playlist



The music items are shown as a set of cards in 3 columns. The top left card only has a icon, and clicking on this will open a form to allow a new music item to be added to the playlist.

  • Title is the name of the music item. This is mandatory.
  • Video URL is the link to the video on YouTube. This is mandatory.
  • If Use YouTube default image is enabled, the image associated with the video on YouTube will be displayed within the music card. If disabled, then no image will be displayed on the card, relying on the first frame of the video.
  • Playlists are mandatory. By default, the music item will be linked to the current playlist, but you can select more playlists from the scrollable list. The selected playlists are displayed under the list box. Press the ‘x’ within a playlist button to remove the playlist from the selection.
  • Public / Private / Premium controls who can see the music item. A public music item can be viewed by all users, a private music item can only be seen by Followers, and a premium music item can only be viewed by users who have subscribed to your content.
  • If Published is enabled, then the music item can be seen by the audience defined above. If disabled, then no-one apart from you can see the music item - useful if you want to set up the music item in advance.

Press the Save button to save your changes. When the form is closed, the Music page will be updated with your amendments and users will be able to see them immediately.

Each card shows the image associated with the music item and the title of the music item.

The icon at the bottom left of each card opens the Music Item Editor. Refer to the paragraphs above for a description of the fields in the form.

At the bottom right of each card, the icon allows the music item to be deleted, but only after you have confirmed the deletion.

Blogs   [Artists Only]

This section describes how you manage blogs on your site. To edit your blogs, go to the Blogs page and enable the Edit Mode option on the User menu. When edit mode is enabled, the page will display dotted outlines around the blogs.

Creating Blogs

The dotted box at the top left only has a icon, and clicking on this will open a form to allow a new blog to be created.

  • Title is the title of the blog, shown under the image on the blog card. This is mandatory.
  • Image is the URL of the image to be displayed on the blog card.
  • Date is the publication date the blog and if displayed on the blog card.
  • If Published is enabled, then the blog can be seen by all users. If Unpublished is enabled, then no-one apart from you can see the blog - useful if you want to set up a blog in advance.
  • Text allows a formatted description about the blog to be created.

Press the Save button to save your changes. When the form is closed, the Blogs page will be updated with your amendments and users will be able to see them immediately, providing the Published flag has been enabled.

Each card on the Blogs page shows the image associated with the blog, title, date and some of the description of the blog.

The icon at the bottom left of each card opens the Blog Editor. Refer to the paragraphs above for a description of the fields in the form.

At the bottom right of each card, the icon allows the blog to be deleted, but only after you have confirmed the deletion.



Virtual Events   [Artists Only]

This section describes how you create a virtual event on your site, and then perform the event. To create a virtual event, go to the Events page and enable the Edit Mode option on the User menu. When edit mode is enabled, the page will display dotted outlines around the events.

Creating a Virtual Event









The dotted box at the top of the page only has a icon, and clicking on this will open a form that allows you to create a Venue Based Event or a Virtual Event. Click on the Virtual Event option to create a virtual event and open the Live Event form.

The icon at the top right of each card opens the Live Event form so you can update the selected event. Also at the top right of each card is a icon that allows the event to be deleted, but only after you have confirmed the deletion.

The Live Event form gathers information about the live event, which is presented in 8 tabs.

  • General: Information about the performance that will be displayed on the Live Event page.
  • Details: Information about the performance that is for internal use only.
  • Pre-event: The video that will be shown to users on the Live Event page while they wait for the performance to start.
  • Set List: The planned list of songs and the tracks users can vote on.
  • Live Stream: The source of the live stream if it is being streamed from YouTube.
  • Social Media: Links to the social media sites for promoting the performance.
  • Speed Test: Allows the Artist to run an Internet connection speed test.
  • Check List: Check list of actions to be carried out before the live session can be started.

The information does not have to be entered in one go. After data has been entered, press the Apply button to save changes. Any tabs that hold invalid data will have their tab name underlined in red, while tabs holding valid data will be underlined in green.


The General tab

The General tab gathers information about the performance. This will be displayed on the event cards shown on the Live Event page, and on event cards returned by searches.

  • Title: The name of the event that will be displayed on all event pages and in searches. This is mandatory.
  • Summary: A brief summary of the event. This is mandatory.
  • Image: This image will be displayed on the event card when shown on 20Hz. Select an image from the drop down list or press the Browse... button to upload a new image. This is mandatory.
  • General Information: General information about the event that fans may find useful when deciding to watch the performance.
  • Start Date and Time: Use the date and time picker to set when the performance starts.
  • End Date and Time: Use the date and time picker to set when the performance ends.

The Details tab

The Details tab allows you to set the tone for your performance, describe the performance, and configure the donations. This information is displayed on the event page.

The Style of Performance list at the top of the tab allows you to specify the style of the performance. This gives you the opportunity to guide the audience about how they can interact with you during the performance.

  • Formal: The Artist will play to the set list, with no breaks or interaction with the audience (default).
  • Q&A: The Artist will leave 5 minutes at the end of the session to answer questions.
  • Casual: The Artist will answer questions between songs.
  • Chatty: The Artist will discuss each song before it is played and answer questions after each song.
  • Freestyle: The audience can request songs.
  • Teaching: The Artist will be giving tuition and answering questions interactively.

The Description field allows you to write a summary of the performance, imparting any information you want to the audience and to put out a message to any potential viewers who are searching for events to attend.

If you don't want the audience to be able to donate to you during the performance, you can enable the Do not display the donations option checkbox. You can also put a message up on the Event page that tells the audience where any donations will be going.

Finally, you must indicate whether the video contains swearing or themes that make it unsuitable for anyone under 18.


The Pre-event tab

The Pre-event tab allows you specify the URL of a promo video that you want to show the audience in the build up to the performance. You can also select a video from your music catalogue. In either case, the video will be displayed at the bottom of the page so you can check that it plays OK.

If you don't provide a pre-event video, we will show the image you chose on the General tab until the live stream starts. In case you haven't chosen that either, a default image will be shown.


The Set List tab

The Set List tab is for managing the set list that will be played during your performance, as well as the tracks that you want viewers to vote on.

Add tracks to the lists by clicking the icon at the top of the list, then type the name of the track you want from your collection. This list will display matches as you type. Select one or more matches and press the icon to add the tracks to the list.

You can sort the options in the list using the and icons beside each track. You can remove a track from the play list by pressing the icon.

Items can be transferred between the set list and voting list by using the and icons.


The Live Stream tab

The Live Stream tab is for Artists who will be streaming from YouTube's Live service, rather than using 20Hz.

After you have entered the URL of the YouTube live stream that you created, a video player will appear that shows the stream and allows you to check that it is running successfully.


The Social Media tab

The Social Media tab allows you to link the performance to your social media accounts.


The Speed Test tab

The Speed Test tab allows you to run an Internet connection speed test to check that the connection meets our minimum requirements to ensure smooth streaming during the performance.

After running the test, the download and upload speeds are displayed on the page.


The Check List tab

The Check List tab checks the completeness of the data you have entered, and checks whether the Internet connection is fast enough to ensure good quality streaming during the performance.

The first line is an assessment of the Internet connection, and one of these messages will be displayed.

  • "Your Internet connection is good. Please remember to test again before your performance".
  • "Your Internet connection has not been tested recently. Please rerun the test again".
  • "Your Internet connection is not sufficient for a live performance. This must be resolved before your performance".

A will be displayed to the right of the statement if the connection has passed the test, otherwise a will be displayed.

You must confirm the following statements by enabling the checkbox beside each question. This must be done before the live stream can take place.

  • Is this the Internet connection you will be using for the live stream?
  • Have you read the Performance Guidelines?
  • Do you agree to the Live Streaming Terms & Conditions?

If the Internet connection test has been passed and all 3 check boxes have been enabled, the live stream can go ahead.