Frequently Asked Questions

FAQs for Fans

Question Response
Can I download music found on 20Hz? All music content featuring on 20Hz is streamed from YouTube. The 20Hz website does not support downloads at present.
Can I use 20hz if I am not based in Europe? Yes! 20Hz is a global platform that is designed to cater to those in and outside of the United Kingdom.
Can I open more than one account with 20Hz? We encourage all of our users to register one account at 20Hz. Every user requires a unique user name; therefore, it would be best if every user has one user ID associated to their email address. 20Hz gives users the option to update their email address.
Can I translate the language on 20Hz? 20Hz is currently in the process of creating a way to translate the text on the website; this feature is not yet available. However; most internet browsers allow the option to translate.
Is 20Hz free to use? The Standard plan on 20Hz is free. For information on Premium plans, please click here to see the pricing page.
What are the subscription packages? 20Hz is currently working on the subscription package.
Are there any age restrictions for 20Hz users? Under 15’s are advised to be under parent supervision whilst roaming the site.
Can I create my own playlists? 20Hz does not yet support playlist creations, this may appear in a subsequent release.
Can I change my email address? Yes you can, please see your site settings tab on your profile.
My favourite artist is not on 20Hz, what do I do? If you cannot find your favourite artists on our search site, you can submit a request for 20Hz to load them onto the site by sending us an email, support@20hz.com



FAQs for Artists

Question Response
Can I open more than one account ? We encourage all of our users to register one account at 20Hz. Every user requires a unique user name; therefore, it would be best if every user has one user ID associated to their email address. 20Hz gives users the option to update their email address.
How do I speak with the artist manager? Our Artist Managers are easily accessible and there to support you in your next steps whilst on 20Hz. They can be contacted through email at manager@20hz.com; alternatively, you can give them a ring on +44 (0)330 120 0878.
What if don’t have any content on YouTube? As of right now, 20Hz uses YouTube URL to display videos. In the near future we will also be supporting who are not on YouTube.
How do I register as an artist, venue or event? If you have already registered to 20Hz and would like to switch your account to an artist account, please send us an email at support@20hz.com. Don’t forget that 20Hz require proof of your brand, this could be music videos, SoundCloud links, audio recordings and/or any other evidence you would like to submit.
I am an upcoming artist, can I register as an artist? We do not put any limits on which type of artists can be displayed on our site; however, an artists site can only be published when 20Hz has verified some of the artists content. Until the artist has valid content to be released, their profile will not be published on 20Hz.
Am I in a legal contract with 20Hz? Unless you choose to partner with 20Hz, at no point will you ever be tied in any legal agreement with us. 20Hz is a platform that prides itself on supporting the music industry, and help artists and industry workers to monetise from their content.
How do I get in contact with people on 20Hz? 20Hz makes connecting with fans and industry experts totally effortless. We have a direct messaging system in place so you can contact any fan, artist, venue and event managers quickly and efficiently.
Can I host a live stream? Yes. 20Hz has made connecting with your fans, easy. The Live streaming option will be available early 2020 and we will keep you updated with the release date.



FAQs for Venues

Question Response
Can I take admin ownership for more than one venue? Yes. send us an email at support@20hz.com clarifying your venue details to use the same email address for more than one venue site.
What are the subscription prices? For information on plan prices, please click here.
Can I advertise my venue and events on 20Hz? 20Hz supports and encourages venue and event managers to advertise on our site. There are spaces on the main page that are reserved for posters and ads. If you would like to display your ad on 20Hz please email us at info@20hz.com.



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