Frequently Asked Questions

For Fans

Is 20Hz free to use?

Yes. 20Hz is free for anyone watching videos or live shows held by Artists. You can donate to an Artist during a live show.

What are the subscription packages?

20Hz is currently working on the subscription package. For details of planned subscription packages, visit the pricing page.

Are there any age restrictions for 20Hz users?

Under 15’s are advised to be under parent supervision whilst roaming the site.

Can I use 20hz if I am not based in Europe?

Yes! 20Hz is a global platform that is designed to cater to those in and outside of the United Kingdom.

Can I open more than one account with 20Hz?

We encourage all of our users to register one account at 20Hz. Every user requires a unique user name, therefore, it would be best if every user has one user ID associated to their email address. 20Hz gives users the option to update their email address.

Can I translate the language on 20Hz?

20Hz is currently in the process of creating a way to translate the text on the website, so this feature is not yet available.

Can I change my email address?

Not at the moment. Please email us at support@20hz.com with your new email address and we will do this for you. It will be an option in the future.

Can I download music found on 20Hz?

All music content featuring on 20Hz is streamed from YouTube. The 20Hz website does not support downloads at present.

Can I create my own playlists?

20Hz does not yet support playlist creations, this may appear in a subsequent release.

My favourite artist is not on 20Hz, what do I do?

If you cannot find your favourite artists on our search site, you can submit a request for 20Hz to load them onto the site by sending an email to support@20hz.com.


For Artists

Is 20Hz free to use?

The Standard plan on 20Hz is free. For information on Premium plans, please visit the pricing page.

Can I open more than one account ?

We encourage all of our users to register one account at 20Hz. Every user requires a unique user name, therefore, it would be best if every user has one user ID associated to their email address. 20Hz gives users the option to update their email address.

How do I register as an artist, venue or event?

If you have already registered to 20Hz and would like to switch your account to an artist account, please send an email to support@20hz.com. Don’t forget that 20Hz require proof of your brand, this could be music videos, SoundCloud links, audio recordings and/or any other evidence you would like to submit.

I am an upcoming artist, can I register as an artist?

We do not put any limits on which type of artists can be displayed on our site, however, an artist's site can only be published when 20Hz has verified some of the artists content. Until the artist has valid content to be released, their profile will not be published on 20Hz.

Am I in a legal contract with 20Hz?

Unless you choose to partner with 20Hz, at no point will you ever be tied in any legal agreement with us. 20Hz is a platform that prides itself on supporting the music industry, and help artists and industry workers to monetise from their content.

How do I speak with an Artist Manager?

Our Artist Managers are easily accessible and there to support you in your next steps whilst on 20Hz. They can be contacted through email at manager@20hz.com. Alternatively, you can give them a ring on +44 (0)330 120 0878.

What if don’t have any content on YouTube?

As of right now, 20Hz uses YouTube URL to display videos. In the near future we will also be supporting who are not on YouTube.

How do I get in contact with people on 20Hz?

20Hz makes connecting with fans and industry experts totally effortless. We have a direct messaging system in place so you can contact any fan, artist, venue and event managers quickly and efficiently.

Can I host a live stream?

Yes. 20Hz introduced a live streaming option earlier this year. After you have registered as an Artist on 20Hz, you can live stream whenever you want. Currently we are setting up live stream sessions for Artists but, in the future, this will be self-service.